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A day in the life of the Miami Marlins travel director

Manny Colón poses with Ichiro Suzuki, after the player joined the 3,000 hits club. ESPNDeportes.com

Just to say that I love my work in the Marlins organization is not enough. To work with baseball, in baseball, is really my life and my dream.

My position as travel director might imply that it wouldn't be necessary to know or live baseball as I do. But that is a key part of my everyday work. If someone didn't know about baseball, that person might overlook some crucial aspects of this position.

How are my office days like? In the first place, the concept of "my office" depends on if we are the home team or the visiting one. At home, my office is in Marlins Park or in the spring training complex. But when we are a visiting team, my office can be in the plane, the street, the bus that takes us to the stadium, or the visiting dugout.

A day at home is more relaxed, because my main responsibility on those days is the tickets for the players. They each receive six tickets and there is a program they use. I arrive at the park near 11:00 a.m. and start my day off by first of all checking our ticket needs. I come down to the park between 2:30-3:00 p.m. and begin to talk with the baseball players.

Besides taking care of the tickets, I start asking them about the next trip we have scheduled. I ask them if they need additional rooms, car rental, or if their relatives will travel to that city. I'm always thinking about the next journey, and that usually involves travel to two or three cities, taking from seven to ten days in all.

During any away series, I communicate with the airlines we will be using, the hotels, the trucks that will carry the equipment, the buses that must pick us at the airport to carry us to the hotel and the ballpark. The security, all the logistics setup, the security at the airport, the TSA screening, where the players will be staying when they arrive at the hotel, and even more little details too long to list. All this is my responsibility.

The traveling group consists of 65 persons, more or less, taking into account players, coaches and all the supporting staff. And I have to manage all these details. It is a lot of work, but if anything goes wrong, I prefer to assume all the responsibility. That's why, when I'm at home, my children are my first priority.

During spring training, I manage all the players' bus trips. Some might think that it is an easier task because it's all within Florida, but it has the same complications because there are more than 110 persons in the different camps.

Travel days are where I really earn my salary. On a day when we have to travel after playing at home at 7:00 p.m., I arrive to the park at 2:30 p.m. and all the players and staff must have their personal bags ready at the park by 4:00 p.m. The equipment manager helps me with the truck, loading all the personal baggage. Approximately at 4:45 p.m., the first truck sets off to the airport with the baseball players' personal baggage. They then leave all the bags there and return to the park, because we still have to send the team baggage with the game equipment. When the boys are playing and we are traveling on the same evening, I'm always looking at the weather conditions at Miami and at the destination city, to check if it is going to rain or if the flight will be delayed.

When the game is over, we give the players one hour and a half to be at the airport and we load the game equipment baggage on the truck. In two hours' time, everything must be on the plane. If the game finishes, let's say at 10:00 p.m., we should be already flying at 11:40 p.m., more or less.

On the flight, I would have already spoken with the hotel in the next city, making arrangements for additional rooms, changing rooms for relatives and/or requesting extra things. All this happens many times on the same day of the trip. Any mistakes or issues must be fixed. Also, during the flight, I distribute the meal per diems to all the baseball players.

In the next city, two trucks will be waiting, one to carry the baggage to the hotel and the other to carry the game equipment to the park, plus two buses to take the players to the hotel.

When we arrive at the hotel, there is another important process to be completed. I usually have two tables set up with room keys. One table is for all the baseball players and the other is for the staff and the media people who travel with us. At the same time, the players' baggages are unloaded to take to their rooms. If something is lost, they will come to me. Usually, everything runs smoothly, but I have been in situations where we arrived at 12:00 p.m. to a city and I still had to search for a single lost bag until 3:00 a.m.

My job is about service, providing good service to the baseball players. In the minor leagues, all the stuff about bags and arriving to the park and solving family matters is done by the players themselves. But now it's the major leagues. I do it for them.

I have a daily schedule, but 95% of the things that happen are unknown until the last moment. So, I have to put out one fire after the other. The best example of this was a day when a baseball player called me asking to come to his room. When I arrived, his wife was in labor, suffering a lot of pain. He didn't speak enough English to call 911. A travel director has to be prepared for these kinds of issues. I never know what might happen next.

To have grown together with many of the players, to have worked in other departments like player relations and development, has been fundamental to this position. The first thing anyone must understand is that if you don't love the sport, this work is not for you. You have to love the game as the players do, because it will be eight months of sharing everything with the players. Sometimes, after a game, they even ask me what kind of ball was pitched to them -- if it was a straight fastball or a curveball. To them, I'm just like another player.

Beyond that, I have learned the way baseball players think, how they walk each day of their lives. I understand the situations they must face. They earn a lot of money, and this is a business, but at the end of the day they are human beings just like us. They have families, they have problems, they must face different situations. If you respect them, they will respect you.


As told by Manny Colon to Hiram Martinez, ESPN Deportes.com editor.

A Spanish language version of this story can be found on ESPNDeportes.com